Responsible Gaming
at bd890

1 Our Commitment to Safe Play

At bd890, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should be an entertaining leisure activity, enjoyed within personal financial and time boundaries that you set for yourself. Our platform is built for the Bangladesh market, where we serve players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, and we take our duty of care to every one of those players seriously.

bd890 actively monitors player behaviour for indicators of problem gambling, including sudden large increases in deposit frequency, extended uninterrupted gaming sessions, and patterns of chasing losses. Where these indicators are detected, our support team may proactively reach out to the player to offer guidance and to draw attention to the responsible gaming tools available to them.

We are committed to the following principles as the foundation of our responsible gaming programme:

• Gambling on bd890 is for entertainment purposes only — it should never be treated as a source of income or a way to recover financial losses.
• Every player has the right to set limits on their own deposits, losses, and session duration at any time, with no barriers or waiting periods to reduce limits.
• Players who request self-exclusion will have their account suspended promptly, and bd890 will not send promotional communications to self-excluded players.
• bd890 does not extend credit or allow players to gamble with borrowed money on the platform.
• No person under the age of 18 will be permitted to open or operate a bd890 account under any circumstance.
• Our support team is available around the clock and trained to assist players who are concerned about their gambling habits.

2 18+ Age Restriction Policy

bd890 enforces a strict minimum age requirement of 18 years for all registered players. This policy applies to every product and service on the platform, including live casino games, cricket and sports betting, slots, baccarat, Dragon Tiger, and all promotional offers. There are no exceptions to this rule.

2.1 Age Verification Process

During the account registration process, all players are required to confirm that they are at least 18 years of age. bd890 conducts a formal Know Your Customer (KYC) identity and age verification process as part of account activation. Players may be asked to provide a copy of their National Identity Card (NID), passport, or other government-issued document showing their date of birth. Accounts where age cannot be verified will be suspended pending successful verification.

2.2 Consequences of Underage Access

If bd890 discovers at any point — whether during registration, KYC review, or through a third-party report — that a player is under the age of 18, the following steps will be taken immediately:

• The player's account will be permanently closed without notice.
• All funds in the account will be reviewed; winnings accumulated during underage play will be forfeited.
• Any deposits made by the underage player will be refunded to the original payment method (bKash, Nagad, Rocket, or Upay) after identity verification of the account holder.
• The case may be escalated internally as part of our responsible gaming compliance obligations.

3 Responsible Gaming Tools

bd890 provides a comprehensive suite of player-controlled tools designed to support responsible gaming habits. These tools are available to every registered player at no charge, with no requirement to provide any reason for their use. You can access all responsible gaming tools from the Account Settings section of your bd890 dashboard.

4 Deposit and Spending Limits

Managing how much money you deposit into your bd890 account is one of the most effective ways to keep gambling within a healthy budget. bd890 supports limits denominated in Bangladeshi Taka (BDT), compatible with all supported payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.

4.1 How to Set a Deposit Limit

• 1

  Log in to your bd890 account

  Access your account via the bd890 Login page using your registered username and password.

• 2

  Navigate to Account Settings

  From your profile dashboard, select "Account Settings" then choose the "Responsible Gaming" tab.

• 3

  Select "Deposit Limits"

  Choose the period (daily, weekly, or monthly) and enter your preferred limit amount in BDT (৳).

• 4

  Confirm the limit

  Review your selection and confirm. The limit takes effect immediately. You will receive an SMS confirmation to your registered mobile number.

5 Self-Exclusion and Time-Out

For players who feel that gambling is starting to negatively affect their life, finances, or relationships, bd890 offers two levels of account restriction: a temporary time-out and a full self-exclusion. Both options are available without any requirement to provide a reason, and both are handled with complete confidentiality.

5.1 Time-Out

A time-out is a short-term cooling-off measure that temporarily suspends access to your bd890 account. During a time-out period, you cannot log in, place bets, or make deposits. Time-out periods are available in the following durations: 24 hours, 48 hours, 7 days, 14 days, 30 days, or 6 weeks. You can activate a time-out instantly from your Account Settings, or by emailing [email protected].

At the end of a time-out period, your account is automatically reactivated. If you feel you need a longer break, we encourage you to request a self-exclusion instead.

5.2 Self-Exclusion

Self-exclusion is a longer-term restriction intended for players who feel they have developed a problematic relationship with gambling. When you self-exclude from bd890, the following happens immediately:

• Your bd890 account is locked and you cannot log in or access any games.
• All pending bonus offers and promotional notifications are cancelled.
• bd890 will not send you any marketing or promotional communications for the duration of the exclusion.
• Any withdrawable balance in your account at the time of exclusion remains available for withdrawal after the exclusion period ends, subject to standard KYC verification.

The minimum self-exclusion period is 6 months. Extensions are available in increments of 6 months, 1 year, 2 years, or permanently. Once a self-exclusion is in place, it cannot be reversed or shortened during the exclusion period — this is by design, to protect you during a vulnerable time.

5.3 How to Request Self-Exclusion

To request a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion duration. Alternatively, you can apply for self-exclusion directly through the Responsible Gaming section of your Account Settings. Requests are processed within 24 hours, after which you will receive an SMS confirmation.

6 Recognising Problem Gambling

Problem gambling can develop gradually, and it can be difficult to recognise the signs in yourself. bd890 encourages all players to reflect honestly and regularly on their gambling behaviour. The following indicators may suggest that gambling is becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use the tools described in this guide or to reach out for professional support.

7 Protecting Minors

bd890 takes the protection of children and young people seriously. In addition to our mandatory 18+ registration verification, we encourage parents and guardians of households in Dhaka, Chittagong, Sylhet, and across Bangladesh to take proactive steps to prevent minors from accessing gambling content.

7.1 Practical Steps for Parents and Guardians

• Do not share your bd890 login credentials with any other person, including family members under the age of 18.
• Log out of your bd890 account after every session, especially on shared devices such as family tablets, laptops, or mobile phones.
• Consider using parental control software on shared devices to restrict access to gambling websites. Products such as Net Nanny, Qustodio, and similar tools allow category-level blocking of gambling content.
• Store your payment method credentials (bKash PIN, Nagad PIN, bank passwords) securely and separately from your gaming devices.
• Speak openly with your children about gambling — explain that it is an adult activity involving real financial risk and is not appropriate for minors.

8 Support and Help Resources

If you believe that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. Asking for support is the most important first step. bd890's support team is available around the clock and will handle all responsible gaming communications with complete sensitivity and confidentiality.

In addition to contacting bd890 directly, we encourage players to seek guidance from mental health and addiction support professionals. Problem gambling is a recognised behavioural health concern, and trained counsellors can provide practical strategies for regaining control.

8.1 What to Include When Contacting Us

When reaching out to bd890's responsible gaming support team, please include the following in your message to help us assist you as quickly as possible:

• Your registered bd890 username
• Your registered mobile number (the number linked to your bKash, Nagad, or Rocket account used for deposits)
• The type of restriction you are requesting (time-out, deposit limit, self-exclusion, or loss limit)
• Your preferred exclusion or limit duration (if applicable)

You do not need to provide a reason for your request. bd890 will never question or discourage a player from using responsible gaming tools. Our team will confirm receipt of your request by SMS and will action it within the timeframes stated in this guide.